Shipping Information

At Milisima Studio, we're committed to delivering your premium art prints securely, efficiently, and with the utmost care.

Key Shipping Details

Processing Time

Orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Regions

Currently shipping to Canada and USA. We will resume international shipping in the near future.

Shipping Rates & Delivery Times

• Canada: 5-10 business days | FREE SHIPPING
• United States: 7-14 business days | FREE SHIPPING

Packaging & Care

Small & Medium Prints: Protected with acid-free backing boards, glassine paper, and shipped in rigid mailers.

Large Prints: Rolled with glassine paper and secured in durable shipping tubes wrapped in waterproof material.

Sustainable Practices

We use eco-friendly, recyclable, and compostable packaging materials. We prioritize plastic-free alternatives and have a reuse initiative for outer packaging in good condition.

Order Tracking

Tracking numbers are provided via email. Please allow 24-48 hours for tracking updates to appear in the system.

Customs & Duties (International Orders)

For international orders, customs duties, taxes, and brokerage fees are the customer's responsibility.

Shipping Insurance

All orders are shipped with standard shipping insurance. If your package is lost or damaged, please contact us at orders@milisima.ca within 48 hours.

Questions?

Email us at orders@milisima.ca or call 1-888-982-0010

Complete Shipping Policy

For full legal details and additional information, please review our complete shipping policy:

→ View Full Shipping Policy