Shipping policy

At Milisima Studio, we are dedicated to ensuring your premium art prints and products are delivered securely, efficiently, and with the utmost care. Below, you'll find comprehensive details about our thoughtful, sustainable shipping practices, designed to provide you with a seamless experience while minimizing environmental impact.

Processing Time

• Orders are processed within 5-7 business days.
• Orders are not shipped or delivered on weekends or holidays.
• During peak times or high order volumes, processing times may increase slightly. If there is a significant delay, we will notify you via email.

Shipping Regions

We currently ship to the following regions. Mexico is included under our International shipping policy:

• Canada
• United States
• International: 

  Andorra, Australia, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hungary, Iceland, Ireland, Isle of Man, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

We plan to expand our shipping destinations in the future. If your location is not listed, please contact us for assistance. Orders shipped to the European Union are eligible for a 14-day cooling-off period. For details, refer to our Return and Refund Policy.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Note: Delivery timelines are estimates and may vary depending on customs processing, carrier delays, or other unforeseen circumstances.

Packaging and Care

We package your artwork with the utmost care to ensure it arrives in pristine condition while embracing sustainability.

• Small and Medium Prints:
  • Protected with acid-free backing boards and covered with glassine paper.
  • Sealed in archival-safe crystal-clear bags and shipped in rigid mailers to prevent damage.
• Large Prints:
  • Rolled with glassine paper, placed in archival-safe bags, and secured in durable shipping tubes.
  • Tubes are wrapped in waterproof material for added protection.

Color Variation Disclaimer

Please note that colors may vary between monitors and devices. We strive to represent our prints as accurately as possible; however, variations in screen settings can result in slight differences in color perception. Refunds will not be issued due to color fluctuations on devices.

Sustainable Practices

We are committed to minimizing our environmental impact:

• Eco-Friendly Materials: Packaging materials are recyclable, compostable, and chosen for their archival quality.
• Reuse Initiative: Whenever possible, we reuse outer packaging in good condition, marked with a "Recycled" stamp.
• Plastic-Free Alternatives: We strive to minimize plastic usage in our packaging.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package. Please allow 24-48 hours for tracking updates to appear.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, and brokerage fees may apply. These fees are the responsibility of the customer and are determined by the destination country.

Shipping Insurance

All orders are shipped with standard shipping insurance to cover loss or damage during transit. If your package is lost or arrives damaged:

• Contact us at customersupport@milisima.ca within 48 hours of receiving your package.
• Provide clear photographs of the damaged product, packaging, and shipping label.

We will evaluate your claim and, if approved, arrange for a replacement or refund.

Damages and Issues

If your order arrives damaged:

1. Contact us at customersupport@milisima.ca within 48 hours.
2. Include photographs of the damaged product, packaging, and shipping label.
3. We will review your claim and provide a resolution promptly.

Returns and Refunds

If you wish to return or exchange an item, please refer to our Return Policy for detailed instructions.

Shipping Exceptions

• Certain locations may not be eligible for delivery due to logistical constraints. You will be notified at checkout or contacted directly if this applies.
• Oversized or custom orders may require special shipping arrangements. We will reach out to you directly if necessary.
• Pre-order delivery timelines are estimates and subject to change. For cancellations, refer to our Cancellation Policy.

Notification of Returned Packages

If a package is returned to us due to an incorrect or incomplete address provided by the customer, we will notify you upon receiving the returned package and confirm the correct shipping address with you.

• Reshipping Fees: The customer will be responsible for covering the cost of reshipping the package to the correct address.
• Non-Refundable Shipping Charges: Please note that the original shipping charges are non-refundable, as they cover the initial delivery attempt.
• Made-to-Order Policy: As all products are made-to-order, refunds will not be issued for unclaimed or undeliverable packages. Unclaimed packages are not refundable due to the made-to-order nature. Customers may choose to have the package reshipped at their expense or forfeit the order.

Contact Us

For any questions or concerns about shipping, please reach out to us:

• Email: customersupport@milisima.ca
• Phone: 1-888-982-0010

We are here to help and ensure your experience with Milisima Studio is exceptional.