Inspiration for Every Space

Order Cancellation Policy

Your shopping experience at Milisima Studio is designed to be flexible and customer-focused. We offer a variety of purchase options including pre-orders, customized products, and made-to-order art prints.

Key Cancellation Information

Pre-Orders

Payment Terms: You may be asked to pay a partial deposit or store your payment details at checkout. The full or remaining balance will be charged once the item is ready to ship.

Fulfillment Timelines: Pre-order timelines are estimates and subject to change. You'll be notified of significant delays.

Cancellation: Pre-orders that have not yet been fulfilled can be canceled at any time. Once the pre-order has been fulfilled, cancellations are no longer possible.

Made-to-Order Items (Art Prints)

Cancellation Before Production: Orders for made-to-order products, including art prints, may be canceled within 24 hours of your purchase.

After 24 Hours: Production begins, and cancellations are no longer possible.

After Shipping: If you no longer want the item after it has shipped, please refer to our Returns Policy for eligibility and instructions.

Exclusions: Limited edition or specially marked items may not be eligible for cancellations.

Customized Products

Customized or personalized items cannot be canceled once production has started.

Non-customized items that are not made-to-order may be canceled before shipping.

Changes to Orders

Timeframe for Changes:

• Standard purchases: Within 24 hours
• Pre-orders: Within 48 hours
• No changes can be made after these timeframes

Eligible Changes:

• Adjusting the size, quantity, or personalization details
• Updating the shipping address or contact information

How to Request Changes: Contact customer support at orders@milisima.ca with your order number and requested changes. Changes are subject to availability and confirmation by our team.

Processing Refunds

Refunds for eligible cancellations will be processed within 5–10 business days.

Note: Shipping fees are non-refundable unless the cancellation is due to an error on our part.

Questions or Assistance?

For changes, cancellations, or additional support, contact orders@milisima.ca. You'll receive a confirmation email once your request has been processed.

Complete Cancellation Policy

For full legal details and additional information, please review our complete policy:

→ View Full Cancellation Policy